Where We Work
As well as our office-based advice services we operate within various city-wide settings including GP practices, council offices, hospitals, mental health and addiction recovery hubs, housing associations and community centres.
Advice Locations
Our office is located at 28 Westfield Avenue, Edinburgh EH11 2QH.
Advice appointments are available from Monday to Friday. Book an appointment by phoning 0131 442 2100 (9am to 4.30pm Monday to Thursday or 9am to 3.30pm on Friday.)
From 1st September 2026, we will operate a drop-in service at Gate55, 55 Sighthill Road, Edinburgh EH11 4PB, on Tuesday mornings from 10am to 12:30pm. No appointments needed, just drop in!
We also provide advice and support in a range of outreach locations (see below).
For residents in the South West of Edinburgh only, we also offer in-person appointments at our office as well as telephone appointments.
For surgery patients only
- Sighthill Health Centre
- In-person appointments, Mondays and Tuesdays, 9.30am-12.30pm and Wednesdays 1.30pm-4pm
- Wester Hailes Medical Practice
- In-person appointments, Tuesdays 9am-12pm, Fridays 10am-1pm
- Telephone appointments, Wednesdays and Thursdays 9.30am-12.30pm
- Whinpark Medical Centre
- In-person appointments, Wednesdays and Fridays 9am-12pm
Book through locality Community mental health teams
South West locality
- Cambridge st House
- In-person appointments, Thursdays 9.30am-12.30pm, CHAI office
- Telephone appointments available Mondays to Fridays
South-East Locality
- Ballenden House
- In-person appointments, Mondays 1-4pm and Tuesdays 9.15am-12.15pm
- Telephone appointments available Mondays to Fridays
North-East Locality
- Inchkeith House
- In-person appointments, Friday mornings
- Telephone appointments available Mondays to Fridays
North-West Locality
- Craigroyston Health Centre
- Telephone appointments available Mondays to Fridays
Book through locality recovery hub workers
South-East Locality
- The Spittal Street Clinic
- In-person appointments, Mondays 10am-1pm
- Telephone appointments available Mondays to Fridays
- Change Grow Live, South East Recovery Hub (Gilmerton)
- In-person appointments, Thursdays 10am-1pm
- Telephone appointments available Mondays to Fridays
South-West Locality
- Change Grow Live, Wester Hailes Healthy Living Centre WHHLC
- In-person appointments, Thursdays 10am-1pm at CHAI office
- Telephone appointments available Mondays to Fridays
North-East Locality
- Turning Point
- In-person appointments, Mondays & Wednesdays at 10am-1pm
- Telephone appointments available Mondays to Fridays
North-West Locality
- Change Grow Live, Craigroyston Health Centre
- In-person appointments, Tuesdays at 10am-1pm
- Telephone appointments available Mondays to Fridays
Referrals are made by health professionals.
- Astley Ainslie Hospital
- Telephone appointments, Mondays 10am-1pm
- Royal Hospital for Children and Young People (RHCYP) Edinburgh
Welfare, housing, and money advice for families whose children are in hospital or attending as outpatients at Royal Hospital for Children and Young People (RHCYP).
Ask to be referred by hospital staff or social work or contact CHAI directly.
To book, call CHAI on 0131 442 2100
- Salvation Army Wellbeing Centre
- In-person appointments, Mondays & Wednesdays 10am-1pm
- Grindlay Court Social Work Centre
- In-person appointments, Thursdays 11am-2pm and Mondays 10am-1pm
- Edinburgh Support Hub (Streetwork at Simon Community Scotland)
- In-person appointments, Tuesdays 1-4pm
- Willow Service
- In-person appointments, Tuesdays 11am-2pm
- Southside Community Centre
- Face-to-face appointments on Monday mornings 9am-12pm and Wednesday afternoons 1pm- 4pm
- Gate55 Community Centre
- Face-to-face appointments on Wednesday afternoons 1pm- 4pm
Appointments can be booked through CHAI Admin staff for clients living in the South-West area, with a focus on the Sighthill area.
- Face-to-face appointments on Wednesday afternoons 1pm- 4pm
- Community Alliance Trust (The Whitehouse, 70 Niddrie Mains Road)
- In-person appointments, Tuesdays & Thursdays 10am-1pm
ARCHIE Money Advice Project
Money advice for tenants of the following housing associations: Book through your housing officer. ARCHIE stands for the Alliance of Registered Co-operatives and Housing Associations Independent in Edinburgh.
- Lister Housing Co-operative
- Muirhouse Housing Association
- Prospect Community Housing
- Viewpoint Housing Association
Welfare, Debt and Housing Advice
We also provide welfare, debt and housing advice to tenants of Manor Estates Housing Association (Tuesdays, Wednesdays, Fridays) and tenants of Muirhouse Housing Association (Mondays and Thursdays). Referrals are taken from the housing associations’ housing officers. Home visits can be made.
For Housing Advice and Representation, book appointments through CHAI on 0131 442 2100.
- CHAI Office: Housing and money advice for tenants and homeowners, including representation in the Sheriff Court and First-Tier Tribunal for Scotland.
- Sheriff Court – Court Door advice: Friday 9.30 – 10, Court 14
- Sheriff Court EHAP Appointment: This outreach is not available at present.
