Where We Work

As well as our office-based advice services we operate within various city-wide settings including GP practices, council offices, hospitals, schools, Early Years Centers, mental health and addiction recovery hubs and community centres.

Projects & Locations

Our office is located at 28 Westfield Avenue, Edinburgh EH11 2QH

Advice appointments are available from Monday to Friday. Book an appointment by phoning 0131 442 2100 (10am to 3pm).

We also provide advice and support in a range of outreach locations:

For surgery patients only

Book through locality Community mental health teams

 South West locality

  • Cambridge st House
    • In-person appointments, Thursdays 9.30am-12.30pm, CHAI office
    • Telephone appointments available Mondays to Fridays

South-East Locality

  • Ballenden House
    • In-person appointments, Mondays 1-4pm and Tuesdays 9.15am-12.15pm
    • Telephone appointments available Mondays to Fridays

 North-East Locality

  • Inchkeith House
    • In-person appointments, Fridays 1-4pm
    • Telephone appointments available Mondays to Fridays

 North-West Locality

Book through locality recovery hub workers

South-East Locality

South-West Locality

 North-East Locality

  • Turning Point
    • In-person appointments, Mondays & Wednesdays at 10am-1pm 
    • Telephone appointments available Mondays to Fridays

 North-West Locality


Referrals are made by health professionals.

To book, call CHAI on 0131 442 2100

  • South-West Locality
    • Telephone or in-person appointments at CHAI, Mondays 9.30am-12.30pm
  • South-East Locality, The Whitehouse, 70 Niddrie Mains Road. To book, phone 0131 468 1934.
    • In-person appointments, Tuesdays 10am-12pm


Welfare, housing, and money advice for families whose children are in hospital or attending as outpatients at Royal Hospital for Children and Young People (RHCYP).

Ask to be referred by hospital staff or social work or contact CHAI directly.

We offer advice to families with school age children in Edinburgh. 

















For more info or to make a referral, please contact: chai@chaiedinburgh.org.uk. Alternatively, you can call us on 0131 442 2100 or request an appointment through your child’s school.

Maximise! also has an Early Years Project for families with children at the following 10 Early Years centres: 
CraigmillarFortGrantonGreendykes, and Moffat (in North Edinburgh) and CalderglenHaileslandGilmertonSighthill and Stenhouse (in South Edinburgh). 

If you would like more info about this service, please speak to centre staff or use the contact details above.

If you have a young family and live in the South-East or North-West of Edinburgh, our Financial Capability Worker may be able to assist with income maximisation, housing and debt advice.  Ask your Health Visitor for a referral to the Growing Families project. 

Our Whole Family Equality Project provides advice, employability and family support to families from ethnically diverse backgrounds through our partnership with several other organisations.

Please contact CHAI for further details. 

Book appointments through CHAI on 0131 442 2100.

  • CHAI OfficeHousing and money advice for tenants and homeowners, including representation in the Sheriff Court and First-Tier Tribunal for Scotland.
  • Sheriff Court – Court Door advice: Friday 9.30 – 10, Court 14
  • Sheriff Court EHAP Appointment: This outreach is not available at present.

COSS Community One Stop Shop Broomhouse, Wednesdays 5-8pm, appointments and drop-ins.

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