Energy Advice
CHAI provides specialist energy advice.
Energy Advice
CHAI provides free, confidential help with energy bills, heating, and keeping your home warm.
Our Energy Adviser offers free, one-to-one support to help people manage energy costs, understand their bills, and stay warm at home.
The service is open to the public and designed to support anyone struggling with high energy bills, fuel debt, or heating concerns.
All advice is tailored to your situation.
Please call 0131 442 2100 or email chai@chaiedinburgh.org.uk to make an appointment.
How we can help
The Energy Adviser can provide practical help with a wide range of energy-related issues, including:
- Understanding energy bills and resolving billing problems or disputes
- Managing fuel debt and arrears, and support to prevent disconnection
- Advice on heating your home, reducing energy use, and improving efficiency
- Accessing grants and crisis support, including energy efficiency programmes
- Guidance on schemes such as the Warm Home Discount
- Support with applications to energy hardship funds and home efficiency grants
Who can be referred?
We accept:
- Self-referrals from the public or other charities
- Internal referrals from CHAI advisers
If you are worried about energy costs, fuel debt, or keeping your home warm, please get in touch — help is available.
Get in touch
To make a referral or find out more about the Energy Advice Service, please contact CHAI on 0131 442 2100 or email chai@chaiedinburgh.org.uk
Case Studies
Read case studies of our work which illustrate how we resolve energy issues.
