Policies & Reports
We aim to provide the best service possible and we are happy to be able to report back to you on our work. You can read our policies, business plans and annual reports below.
If you are not happy with any of our services, or have a suggestion on how we might improve things, we want to hear from you. Please contact us.
Policies
You can read our policies here:
- CHAI Accessibility Statement
- CHAI Suggestions and Complaints Procedure
- CHAI Client Care Policy, Behaviour Charter and Data Protection and Privacy Statement
- CHAI Confidentiality Policy
- CHAI Diversity Statement
- CHAI Equality and Equity of Access Policy
- CHAI Information Sheet on the Trustfolio Credit Report system
- CHAI Fair Work First Policy
- CHAI Adult Safeguarding Policy
- CHAI Child Protection Policy
Our office on 28 Westfield Avenue, Edinburgh.
Annual Reports
Business Plan
Check out our Annual Reports to read about our work and the impact we have had across our various projects! The reports include key statistics, in terms of the number of people we have helped, and case studies of our work.
- CHAI Annual Service Plan 2026-27
- CHAI Annual Impact Report 2025-26 (tbc)
- CHAI Annual Report 2024-25
- Our Annual Report 23/24
- Our Annual Report 22/23
- CHAI Annual Report 21/22
You can also read more about our Business Plan which is reflective of our vision; how we want to see our organisation grow and how
we want each project to develop over the next three years.
